How do I order and schedule a shoot?
You can order by phone, email, or online. Make sure to let us know an approximate date for the shoot, and how we will get access. Your order will be assigned to a photographer who will contact you to schedule the shoot.
How far in advance should I order?
Ordering lead times vary by time of year, and photographer. You generally can get your preferred time / date / photographer by ordering a 3-4 days in advance. However, we advise you to call prior to ordering if you have a critical specific, shoot date.
The sky is overcast, or it’s forecast to rain. Should I cancel my shoot?
We have a Blue Sky Guarantee for the primary (usually the first) photo, plus any significant exterior photos. We can shoot your property unless inclement weather threatens to harm our equipment.
When will I get the Photos?
We deliver photos and tours no later than noon the day after the shoot, unless other arrangements are made with the photographer. Please contact if you haven’t received them by then, in case something has gone wrong.
What is your Cancellation Policy?
Our photographers give us competitive rates because we help them to keep their days full. We respect their time and compensate them when they are left with unexpected cancellations. The intent of our standard policy is not to impose a punitive charge on our customers, but simply to compensate our photographers who have lost time and perhaps the opportunity to shoot another job.
There is no penalty for cancellation IF you contact our office (650-585-2241, firstname.lastname@example.org) or the photographer no later than 5pm the day before the shoot. It is best to try to reach your photographer directly first so that they get notified first-hand especially if the scheduled appointment falls on a Monday as our office is closed on the weekends. Failure to do so will result in a $90 Cancellation Fee.
Examples of instances when cancellation fee applies are:
Customer learns after 5pm the day before or on the day of the shoot that home is not ready,
Agent instructed photographer to use key in lockbox, but the agent didn’t leave the key there,
Agent is prompt and on time, but property is not ready to shoot,
- The on-site contact (agent, seller, assistant) is not on site to give access to photographer within 15 min of scheduled time. He/she will wait 15 minutes, and try to contact the agent by phone or email. After 15 minutes, he/she will take a picture of the home, and proceed to their next assignment.
What is a Premium Photographer?
Premium photographers charge an extra $35 for all shoots. We will never assign a Premium photographer without your permission.
When does the photographer charge a drive fee?
Our photographers create their own territories. They charge a $40 or $80 Drive Fee when they go beyond the limits. We will always ask your permission before charging a drive fee.