How do I order and schedule a shoot?

Complete the following steps:

  1. Go to http://www.ewalk.com/

  2. Click on ORDER NOW button at the top right corner

  3. Select your location: "Sacramento" or "Bay Area"

  4. Select your desired tour package

  5. Fill out the form and click on the "Add to Cart" button at the bottom

  6. In the Payment Details page, you will be asked to enter your email address, create a password and enter your billing info. Doing this will create an account for you as well. In your next order, you will just need to sign in with your email address and the password you created.

  7. You will get a confirmation after you check out.

  8. Once your order has been submitted, a photographer will contact you within 24 hours to set up a specific date and time for your shoot.

JUST A HEADS UP. You will have 2 accounts with us. One for Billing and Orders ("My Billing Account") and another to host the tours and photos ("Manage My Tours").

Check out this infographic for more detailed information. For assistance, please email or call.


How far in advance should I order?

Ordering lead times vary by time of year and photographer. You generally can get your preferred time / date / photographer by ordering a 3-4 days in advance. However, we advise you to call prior to ordering if you have a critical specific, shoot date.


The sky is overcast, or it’s forecast to rain. Should I cancel my shoot?

We have a Blue Sky Guarantee for the primary (usually the first) photo, plus any significant exterior photos. We can shoot your property unless inclement weather threatens to harm our equipment.


When will I get the Photos?

We deliver photos and tours no later than noon the day after the shoot, unless other arrangements are made with the photographer. Please contact us if you haven’t received them by then.


What is your Cancellation Policy?

Our photographers give us competitive rates because we help them to keep their days full.  We respect their time and compensate them when they are left with unexpected cancellations.  The intent of our standard policy is not to impose a punitive charge on our customers, but simply to compensate our photographers who have lost time and perhaps the opportunity to shoot another job.

There is no penalty for cancellation IF you contact our office (650-585-2241, tours@ewalk.com) or the photographer no later than 5pm the day before the shoot. It is best to try to reach your photographer directly first so that they get notified first-hand especially if the scheduled appointment falls on a  Monday as our office is closed on the weekends. Failure to do so will result in a $90 Cancellation Fee.

Examples of instances when cancellation fee applies are:  

  • Customer learns after 5pm the day before or on the day of the shoot  that home is not ready,

  • Agent instructed photographer to use key in lockbox, but the agent didn’t leave the key there,

  • Agent is prompt and on time, but property is not ready to shoot,

  • The on-site contact (agent, seller, assistant) is not on site to give access to photographer within 15 min of scheduled time. He/she will wait 15 minutes, and try to contact the agent by phone or email. After 15 minutes, he/she will take a picture of the home, and proceed to their next assignment.

What is a Premium Photographer?

Premium photographers charge an extra fee for all shoots.
We will never assign a Premium photographer without your permission.


When does the photographer charge a drive fee?

 

How do I pay an invoice?

Our photographers create their own territories. They charge a $40 or $80 Drive Fee when they go beyond the limits.
We will always ask your permission before charging a drive fee.


It's easy! Complete the following steps:

  1. Locate the drop-down menu under "My Account" at the top-right corner of any page on www.eWalk.com
  2. Select "Pay Invoice"
  3. Enter the invoice #, the $ amount, and follow the prompts.

*If the exact dollar amount of your invoice is not an available option, you can change the quantity of a smaller amount to reach your total.